Your production line never stands still. Neither do we.
Service and support for every phase of your equipment’s life — to keep your production stable today and ready for tomorrow.
Nonwoven markets change constantly: product requirements shift, customer preferences evolve, new regulations come into force, experienced specialists retire, raw materials change — and operating costs continue to rise.
To stay competitive, every production line must be continuously adapted, optimized and realigned. That is exactly where Trützschler Service supports you.eben.
CONTACT US DIRECTLY
Quick help with urgent technical problems:
By phone: +49 2594 5099 333
(6:30 - 18:30, CET)
By email: support-tnw(at)truetzschler.de
With this form: click here
General questions, spare parts, maintenance, and more:
By email: spareparts-tnw(at)truetzschler.de
Our specialized services for our customers in North America
Truetzschler USA is ISO 9001 certified and offers a range of specialized services in addition to providing spare parts and on-site service::
- Special roller service
- Factory acceptance for new machines (depending on size and complexity)
- Refurbishing existing machines (depending on size and complexity)
The Charlotte-based facility also manufactures card wires and has most flat-top card and roller card clothings in stock. Mobile service teams for rewiring are available 24/7.
Moreover, the Electrical Controls Department offers engineering services as well as an UL508A listed panel shop, which makes us a reliable partner for the manufacturing of safe and dependable industrial control panels.
Please contact us directly:
By phone: +1 704-399-4521
By email: services(at)am-truetzschler.com
Our promises:
- Ease of mind - stability, predictability, fast support
We simplify your daily life: predictable maintenance costs, fewer unplanned stops and quick first‑level support whenever it matters most. - Keep running high - maintain start‑up performance for years
Through inspections, repairs, audits, wear‑part management and targeted smaller upgrades we support you keep your line’s performance level constant. - Future‑fit - optimize, modernize, expand
With tools like T‑ONE, in‑depth consulting, trials at our NCTC Technical Center and comprehensive refurbishments or unit replacements, we remove bottlenecks and unlock new applications for an expanded product portfolio.
THE TYPICAL LIFECYCLE OF A NONWOVENS PRODUCTION LINE
Bevor Sie investieren
Stark starten
Effizient produzieren
Weiterentwickeln
.
1. Before you invest – validate your ideas
Before committing to new equipment or major changes, we help you prove what works: with trials on Trützschler lines at the NCTC Technical Center, targeted feasibility studies, and application consulting that turns concepts into repeatable results.
Typical questions you‘ll get answers to during NCTC trials:
- Can we produce this product on our existing line?
- Which product properties are achievable?
- What throughput is realistic?
- Which fiber blend fit best?
- How do we document and scale this to our plant?
The benefits for you:
- Lower risk, faster decisions — facts instead of assumptions
- Representative samples — credible evidence for sales and management
- Clear process window — what settings deliver quality, repeatably
- Smooth implementation — know‑how and documentation that transfers to your team
Case study: Innovation in filtration technology at NCTC Technical Center
The first step – needle-punched intermediates
In just two full days at our T-SUPREMA needle-punching line, our customer O.R.V., successfully tested:
- 11 fibers (1 to 40 dtex)
- 7 fiber blends
- 11 products (25 gsm to 850 gsm)
By combining T-SUPREMA partner Texnology’s and our expertise – we were able to provide O.R.V. with the perfect solution to meet their complex requirements.
The second step – finished end products
In a final trial, a joint team from O.R.V., Texnology, yet another partner and us processed over ten needle-punched nonwovens into thermobonded, multilayer filter media. These products exceeded all expectations!
Now, O.R.V.’s T-SUPREMA line started up - and, because of all the trials, ORV had working recipes at hand.
2. Set‑up, training & early support
After the investment decision, our goal is to help you bring your new line into reliable, stable and efficient operation as quickly as possible. With the right training, spare‑part strategy and hands‑on support during ramp‑up, you can ensure that your team — and your equipment — are prepared for a strong first year.
The benefits for you:
- Faster ramp-up — with stable, predictable performance
- Well-prepared teams — confident operators from day one
- Fewer interruptions — thanks to strategic spare‑part planning and maintenance training
- Early product flexibility — enabling you to start strong in your markets
3. Run efficiently — continuously maintain and optimize
Once your line is in regular operation, the priority shifts to consistency: stable quality, reliable throughput, predictable maintenance and fast support when something changes or goes wrong.
Trützschler Service helps you secure long-term performance by keeping your line close to its original start-up level — and by continuously removing small inefficiencies before they grow.
The benefits for you:
- Higher availability - fewer interruptions, shorter downtimes
- Stable quality - consistent results across teams and products
- More throughput - parameter tuning for better overall performance
- Predictable costs - planned maintenance, reliable spare part strategy
- Less risk - issues detected early, before they affect production
Case study: Remote Support
When a limit is not a limit
For one of our customers, higher web weights were essential to develop new material properties. On their NCA card, our special machine for short fiber processing, the setting was intentionally limited to protect the machine. Yet innovation required more.
Our Service team stepped in. The routine remote adjustment of the card’s weight limit went exactly as it should: quick, simple and effective. Before making any changes, our technician first discussed the customer’s trial requirements in detail to assess potential risks and ensure the settings would remain safe for the machine.
Once everything was clear, we expanded the available weight range remotely within minutes. The customer was able to begin their product trials on the very same day.
4. Move forward — modernize, expand, reinvent
In a changing market, standing still means falling behind. When you are ready for new horizons, we help your line get there.
Phase 4 is about fundamental change — removing legacy constraints, adding new capabilities and enabling new applications that open markets.
Instead of a full new line, Trützschler Service delivers targeted retrofits and unit replacements that make new products reliably achievable.
The benefits for you:
- Higher technical ceiling - limitations removed through upgrades or even targeted unit replacements
- Selective investment with strong ROI - focus your budget where it unlocks the most capability
- Faster time‑to‑market – trials on our pilot lines, transfer packages and training shorten the path from idea to production
Case study: De-bottlenecking a spunlacing line
Increasing drying capacity within the same footprint
A long‑standing customer needed more capacity on a spunlaced production line. The limiting factor was the existing dryer that constrained throughput.
So, how to increase drying capacity without changing the line layout?
In this situation, our new, vertical Modular Performance Dryer (MPD) came in as the perfect drop‑in solution for the existing footprint. We executed the exchange as a planned retrofit project, aligning installation windows with production needs and coordinating all interfaces to keep disruption minimal. The MPD was installed and started up smoothly – keeping the production line’s downtime to less than one week.
Drying capacity increased by around 30% compared to the previous unit, with potential up to 40–45% for specific products. At the same time, energy consumption decreased by about 40%.
Result: Higher throughput within the same footprint, significantly better energy performance, and a fast, low‑risk path to improved line performance.
